Whether you'd like to sign up for Internet service, troubleshoot connection issues, or manage your Webmail spam settings, RFNOW's Customer Care and IT Support teams are ready to assist you. We can be reached by phone, fax, email, or in person during regular business hours. We do check-in on weekends, so please email or leave a message, and we'll assist you ASAP.
We've also provided answers and guides below to help with common issues.
An unsolicited bulk email message is known as "spam." Spam, which usually contains some sort of commercial advertising or proposition, is sent to a large number of recipients in hopes of persuading them to buy the product or service. Webmail Spam Settings help prevent unwanted spam from reaching your Inbox by allowing you to filter messages before you even see them. Download and view instructions here.
Add email addresses to the Exceptions List and the Friends List in your Webmail account to ensure you receive email messages from family, friends, and other important contacts. These lists can help manage the email messages you receive and prevent unwanted messages, such as spam, from reaching your Inbox, as well. Download and view instructions here
In your Webmail’s Spam Settings, you can choose to hold, reject, and/or delete messages based on their assigned “Spam Rating.” A “held” message will be kept for two weeks, giving you time to review the message and decide whether or not to receive it in your Inbox. Download and view instructions here.
In your Webmail’s Friends Settings, you can choose to “quarantine” (hold) any message from an unknown sender, giving you time to review the message and decide whether or not to receive it in your Inbox. Meanwhile, if a Friends Confirmation Message has been sent to verify the sender is a real person (rather than a spam robot) and a reply to this message is received, the original message will be moved automatically to your Inbox. Download and view instructions here